FREQUENTLY ASKED QUESTIONS
You’ve Got Questions - We’ve Got Answers
HOW SOON IN ADVANCE DO I NEED TO SCHEDULE MY PICK-UP & DELIVERY?
Give us a call to see if we have any same-day slots still available! If not, we'll get you set up for the following day, or whichever day is best for you and the seller/store you're buying from.
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Our services are generally available during the following days/times:
Monday through Friday:
4:00 pm - 8:00 pm (CST)
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Saturday/Sunday:
7:00 am - 7:00 pm (CST)
IS THERE ANYTHING YOU CAN'T MOVE FOR ME?
We do not transport hazardous materials or anything outside of a 150-mile radius of Houston, TX.
I'M NOT SURE HOW MUCH MY ITEM WEIGHS?
Most everyday purchases you'd make from a store or online seller will weigh less than 350 pounds. This includes things like large TV's, refrigerators, washing machines, ovens, couches, etc.. Items that are likely to weigh more than 250 pounds (and require a custom quote) are things like flooring pallets, gun safes, lumber, and the like. If you're not sure which category your item falls into, just give us a call and we'll get you lined out with all the pricing info you'll need.
WHAT HAPPENS IF I NEED TO CANCEL A SCHEDULED PICK-UP?
You can cancel/reschedule any pick-up with a simple phone call/text message at least one-hour before your scheduled time. If you need to reschedule/cancel after we are already en route to your pick-up location, you will be charged 50% of the quoted price for the full service.
DO I HAVE TO PAY IN ADVANCE OF DELIVERY, OR PAY A DEPOSIT?
For items that weigh less than 350 pounds, we do not charge you in advance of delivery. We will collect your payment information at the time of booking, but we will not charge you until your items arrive at your destination. We accept payment via PayPal, Zelle, CashApp, or check.
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For larger deliveries or items over 350 pounds, a deposit of 50% of the quoted service price is required at the time of booking.
DO I HAVE TO BE AT THE DROP-OFF/DELIVERY LOCATION WHEN MY ITEMS ARRIVE?
No. You may appoint another person (at the time of booking, or via call/text if your driver is already en route) to accept your delivery on your behalf. Or, you may elect to have your delivery left at a secure location without anyone present. Our driver will take and send photos of your items after they've been placed in your secured location, to confirm delivery. Please note that we cannot be held responsible for items stolen or damaged after delivery is complete, so be sure your requested location is secure.